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Our
service commitment to you
Ebaybe is committed to providing the best
customer support to all our customers. To
achieve this goal, our Customer Support Representatives
are trained in specific areas and receive
ongoing education about the latest products
and policy changes. Also, our Quality Control
department monitors our representatives to
make sure they give you the best possible
response. Lastly, we randomly survey our customers
to make sure they are satisfied with our service.
If they aren't, we will work to make it right.
Turnaround
time for email inquiries
We will always respond to you as quickly as
possible, usually within 24 to 72 hours. If
you have an urgent question, we will try to
answer sooner.
Please
remember that response time can depend on
many factors, such as the number of other
emails we have received before yours, and
how complex your issue is. While it may sometimes
take longer than 48 hours to hear from us,
you can be assured that we are working to
answer you as soon as we can. You can send
us an email via our contact page.
Confirming
that we received your email
As soon as we receive your email, we will
send you an automatic response to let you
know that we're working on answering your
question. That way, you can be assured that
your message has reached us. If you send us
a question and you don't get an automatic
response, please check to see if your email
program has a "spam filter" in operation.
If so, this filter might be blocking emails
from Ebaybe, or directing them to a "bulk"
mailbox.
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